Purchasing & Shipping FAQs

Purchasing & Shipping FAQs

How do I place an order?
To expedite your shipment and to ensure accuracy of your information, we recommend all purchases to be made via our online store. If you have any questions or inquiries about any of our products, services or inventory, feel free to email us @ info@egwguns.com. If you do not receive an answer within one business day, feel free to call (215) 538-1012.

Is my order in stock?
All orders for in-stock items will ship within 3-5 business days of the date of purchase, upon receipt of cleared payment (exceptions: expedited shipping requested, custom bushings, custom drill).

Expedited shipping will be shipped same business day if the order is received prior to 12 noon of that business day.

Orders placed over a weekend that require expedited shipping will be shipped the next business day available.

All custom work will take approximately 3 weeks from the date of purchase regardless of the shipping method selected.

At this time we are unable to accommodate order add-ons. You must place another order if you require additional items. All updates/cancellations prior to processing of orders will be accommodated on a “per order” basis. We cannot guarantee that changes will be made before the order is shipped. Please assume that your order will be processed exactly as it is placed. Please allow 3 days after your order has been placed prior to contacting us for order status/tracking information. If a valid e-mail is provided with the order, tracking information will automatically be sent to the e-mail account.

How will my order be shipped?
EGW, Inc. offers a variety of shipping methods. Please pick the appropriate shipping method at checkout that best suits your needs:
  • USPS First Class – Offered for purchases totaling under $5.00
  • Standard Shipping - USPS Priority Mail (Tracking Information Not Guaranteed - Delivery in 5-7 Business Days) – Offered for purchases totaling under $200.00
  • FedEx Ground Home Delivery Domestic (Delivery is based on location – can range from 1 – 7 business days)
  • FedEx 2day (2 Days – 1st day is 1st business day following date that order was placed, 2nd day is delivery)
  • FedEx Priority Overnight (delivery by 12:00pm)
  • UPS Ground - (Delivery is based on location – can range from 1 – 7 business days)

International Shipping
USPS Global Priority (Insured) - In stock items will ship within 3 business days of date of purchase. Please allow at least 3 weeks for receipt once item has been shipped. All international orders must total less than $500.00. We cannot ship sights, frames, barrels, ignition parts, or AR parts outside of the United States. Due to a high volume of lost/undelivered packages, we are only able to ship items internationally if the parcel is insured. We do not offer free shipping for international orders.

Countries we can ship scope mounts, scope rings, and red dot mounts to:
Czech Republic
New Zealand
United Kingdom

What is your return policy?
If you receive your order and you have ordered the incorrect item, items may be returned up to thirty (30) days after the date of purchase for a full refund of the cost of the part. Items returned after 30 days are eligible for an exchange only. Items more than 60 days after the date of purchase are non-refundable / non-exchangeable.

We will not refund shipping costs for any order.

A full refund will be issued on eligible orders, as long as the item has not been marked, marred, or modified in any way. We will not accept scope mounts back if they have ring or Loctite marks on them.

Returned items do not have to be in the original packaging, but all parts of the item must be returned in order for a refund to be processed. If an item is returned and has components missing, your refund will be adjusted accordingly.

Refunds will be issued within 3-5 business days after we receive the return, and will be processed via the method of payment that was utilized for the original purchase.

Can I exchange the item that I purchased?
If you receive your order and the incorrect item has been sent due to an error on our part, we will email a FedEx return label and once the item has been scanned by FedEx, notifying us that the incorrect item is being returned, we will send out the correct part. Please contact EGW at (215) 538-1012 and have your online order ID or invoice number ready when you call. If you ordered the incorrect part and you wish to exchange it within 60 days of the date of purchase, you will need to send the item into our office with a copy of your invoice and the part number for the part that you wish to make the exchange for. Once the item has been received by our office, we are happy to exchange the item for you. Please contact us by telephone at (215) 538-1012 if you are unsure which part you will need. You will be responsible for all shipping costs associated with the exchange.