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Purchasing and Shipping FAQ

Has my order shipped yet?
98% of orders consisting of in-stock items are shipped within 3 business days. If your order is not updated and you have not received shipment tracking information within 4 business days, please contact us by phone or e-mail. Please have your order confirmation number available when you contact us.

Where is my order confirmation/shipping confirmation?
Our system automatically sends out order confirmation emails and tracking emails when the order has been shipped. If you do not see these emails in your inbox, check your spam folder. If it is not in your spam folder please let us know.

How do I place an order?
To expedite your shipment and to ensure accuracy of your information, we recommend all purchases to be made via our online store. If you have any questions or inquiries about any of our products, services or inventory, feel free to email us @ info@egwguns.com. If you do not receive an answer within one business day, feel free to call (215) 538-1012.

Is my order in stock?
All orders for in-stock items will ship within 3-5 business days of the date of purchase, upon receipt of cleared payment (exceptions: OVERNIGHT shipping requested, custom bushings, custom drill). Due to the high volume of orders, there is no guarantee that we will be able to process and ship your order. We will do the best we can, but we have a limited staff and can only physically process so many orders per day)

How will my order be shipped?

EGW, Inc. offers a variety of shipping methods. Please pick the appropriate shipping method at checkout that best suits your needs:

USPS First Class - Offered for purchases totaling under $15.00
USPS Priority Mail (Tracking Information Not Guaranteed - Delivery in 5-7 Business Days) - Offered for purchases totaling under $20.00
FedEx Ground (Delivery is based on location - can range from 1 - 7 business days)
FedEx 2day - They are no longer honoring the shipping time for this option. They have been experiencing delays over 10 days. (2 Days - 1st day is 1st business day following date that order was placed, 2nd day is delivery - THIS IS NOT CONSIDERED AN EXPEDITED METHOD)
FedEx Priority Overnight (delivery by 12:00pm)

Please note - we try our best to process and ship orders as quickly as possible. This normally means that orders process and ship the next business day. We may be blessed with tons of orders after a weekend, sale, snowstorm, pandemic, etc. Please bear with us while we process your order. If you pay for FedEx 2-Day your order does take priority, but we CANNOT guarantee that it will ship the next business day, we try our best, but it doesn't always happen. We appreciate your understanding

FedEx has updated its policy:

COVID-19 has disrupted the air cargo market and generated a surge in residential delivery in the U.S. As a result, we’ve had to adjust our networks to best serve our customers. 

One of these adjustments includes the decision to continue the suspension of our money-back guarantee for all FedEx Express®, FedEx Ground®, FedEx Freight® (except FedEx Freight® Priority Plus) and FedEx Office® services until further notice. Because FedEx is an essential transportation service provider, we will continue operating as government restrictions and regulations allow. 

We recognize and appreciate the crucial role we play in the global supply chain and moving the world forward during this critical time, and we remain focused on serving our customers with a high quality of service and delivering vaccines.

 

USPS Priority Mail

Priority Mail orders usually ship within 2-3 business days after being placed.

- All custom work will take approximately 3 weeks from the date of purchase regardless of the shipping method selected.
- At this time we are unable to accommodate order add-ons. You must place another order if you require additional items.
- All updates/cancellations prior to processing of orders will be accommodated on a “per order” basis. We cannot guarantee that changes will be made before the order is shipped. Please assume that your order will be processed exactly as it is placed.
- Please allow 3 days after your order has been placed prior to contacting us for order status/tracking information. If a valid e-mail is provided with the order, tracking information will automatically be sent to the e-mail account.

FedEx 2 Day (This option is no longer guaranteed to arrive within 2 days. There have been delays over 10 days.) and Free Shipping on orders over $80

2 Day orders placed before 2:30 P.M. EST usually ship within the same business day - we try our best, but cannot guarantee this.
2 Day orders placed after 2:30 P.M. EST typically ship on the next business day - we try our best, but cannot guarantee this.

Some days may be extra busy for us. We apologize if we aren't able to ship your order on the same business day it was placed. We have a small shipping department that processes all your orders with love.
- Orders placed Monday-Wednesday should arrive in two business days.
- Orders placed on Thursday will be delivered on Saturday in applicable locations.
- Orders placed on Friday should arrive on Tuesday.
If an order is placed with FedEx 2 day and a P.O. box is set to be the recipient, the order will shipped using U.S.P.S. Priority mail and no set arrival time is guaranteed.
- Orders placed over a weekend that are shipped with FedEx 2 Day will be shipped the next business day available.

 

FedEx Overnight

This is our expedited option and takes priority over all other orders.

Overnight orders placed before 2:30 P.M. EST usually ship within the same business day - we try our best, but cannot guarantee this.
Overnight orders placed after 2:30 P.M. EST typically ship on the next business day - we try our best, but cannot guarantee this.

Some days may be extra busy for us. We apologize if we aren't able to ship your order on the same business day it was placed. We have a small shipping department that processes all your orders with love.
- Orders placed Monday-Thursday should arrive within 1 business day.
- Orders placed on Friday will be delivered on Saturday if your location supports that option.
- Orders placed on Friday will otherwise arrive on Monday.
If an order is placed with FedEx Overnight and a P.O. box is set to be the recipient, the order will be shipped using U.S.P.S. Priority mail and no set arrival time is guaranteed.
- Orders placed over a weekend that require expedited shipping will be shipped the next business day available. 

 

International Shipping

AS OF APRIL 1, 2019 WE ARE NO LONGER ABLE TO SHIP INTERNATIONALLY.

- Due to ever increasing international shipping and export regulations and restrictions, we are no longer able to offer international shipping. We apologize for the inconvenience. International orders can be placed through our international distributor(s) listed below.
- We are only able to ship to US Territories, Hawaii, and Alaska. We are unable to ship internationally or to A.P.O's, D.P.O's, or F.P.O's. We are only able to accept payment from U.S. bank issued credit cards with a valid U.S. billing and shipping address.
- Any orders placed with credit cards with billing addresses outside of the U.S. or PayPal accounts with a billing address outside of the U.S. will be cancelled and refunded.

International orders can be placed through our international distributor.
JLN Global
Round Rock, Texas, USA 78681
+1(805)345-0822
JLNGLOBAL.LLC@GMAIL.COM
HTTP://WWW.JLNFIREARMS.COM